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Buyer Protection

Protection that follows the order, not just the payment.

Chibek protects buyers across authenticity, payment, delivery condition and support resolution so lab teams can buy with a clear escalation path.

Get help with an order Start a return

Protection pillars

Authenticity checked

Products are sourced through OEMs, authorised distributors or vetted suppliers.

Delivery issue support

If an eligible order is not delivered as promised, support opens a case against the shipment.

Damaged goods path

Photo evidence and receiving notes help us resolve replacement, repair or refund cases.

Secure checkout

Card and transfer processing is handled through secure payment partners.

Institutional controls

Business buyers can use PO, proforma and invoice workflows after account approval.

Time-bound review

Cases are routed to the right team and tracked until there is a clear next step.

Dispute workflow

How support handles a case.

A protection case is reviewed against order, supplier, courier and receiving records.

  1. 01

    Open a support case

    Start from the order page or contact support with your order reference and evidence.

  2. 02

    Chibek verifies context

    We review supplier, courier, receiving and payment records before deciding the path.

  3. 03

    Resolution is assigned

    Eligible cases move to replacement, repair, partial refund, full refund or escalation.

  4. 04

    Close with records

    The final outcome is linked to the order so procurement and finance have the audit trail.