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Returns & Refunds

Start a return with the right context upfront.

Chibek support reviews every return against product condition, delivery status, warranty coverage and procurement requirements so your team knows the next step.

30-day window

Start eligible returns within 30 days of delivery.

Pickup arranged

We coordinate pickup instructions after case review.

Fast refunds

Refunds are processed after inspection and approval.

Exchange option

Swap eligible items for a better-fitting variant.

Return request

Start a return

This creates a real Chibek support ticket for review. Return labels and pickup instructions are sent only after eligibility is confirmed.